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Message Notifications & Sender Position

Jul 8, 2020 - 11:36 AM

https://getchamp.myshopify.com/community/champ/forums/7/topics/17749 Copy
  • Is it possible to have a way of notifying users if they have received a new private message?

    Also I've noticed that when I get a new message from someone their position on my private message side panel stays the same. For example if I receive a message on facebook that person instantly goes to the top position and everyone else is below them. I've attached a screenshot of what this could look like. Thoughts?

    Screen Shot 2020-07-08 at 8.32.15 AM.png

  • Hi there, you're right. That behaviour should be changed so that the most updated conversation is sorted to the top.

    I'm in the process of rewriting the whole chat thing, but still in the stages of investigating the technology stack I'll need to use.

    In terms of notifications, that should already happen if it's enabled. Go to the Settings and search up notifications to enable it.

    Note that users don't receive notifications immediately -- that would generate too much email and cause your notifications to trigger spam alerts on the receiving user's end (eg. Gmail will ban your emails). As a result, notifications are queued to be sent every 2-4 hours and are collected together in a batch (ie. single email).


    Need help? Contact me at support@getchamp.net or here. Brand new! Add your own signature at https://getchamp.myshopify.com/community/champ/preference
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    • Jessica Baker @AI Global
Quick reply

How to format posts

Champ uses Markdown for formatting text in posts. Certain markup tags (eg. H1) are forbidden to ensure that pages remain semantically compliant. Other tags are automatically sanitized to ensure all content is secure.

  • Emphasis, aka italics, with *asterisks* or _underscores_.
  • Strong emphasis, aka bold, with **asterisks** or __underscores__.
  • Combined emphasis with **asterisks and _underscores_**.
  • Strikethrough uses two tildes. ~~Scratch this.~~
  • Links are added automatically, but can be formatted like so: [My link](https://mylink.com)
For more information, take a look at the Markdown Cheatsheet.